Privacy Policy

1. Introduction

PlayGrow OT ("we," "us," or "our") is committed to protecting your privacy and the privacy of your child. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, phone number, and mailing address.
• Child information: Child's name, date of birth, age, and developmental history provided through intake forms.
• Health information: Medical history, diagnoses, concerns, and therapy goals submitted via our intake forms.
• Appointment data: Scheduling information and session notes.
• Payment information: Billing details processed securely through our payment provider (Stripe). We do not store card numbers on our servers.
• Website usage data: Pages visited, time on site, and referring URLs, collected anonymously.

3. How We Use Your Information

• To schedule and manage therapy appointments.
• To communicate with you about your child's care and progress.
• To send appointment reminders and follow-up communications.
• To process payments for services.
• To improve our website and services.
• To send newsletters if you have opted in (you may unsubscribe at any time).

4. Health Information & HIPAA

As a healthcare provider, we are committed to protecting the privacy of your health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA). Health information collected through our intake forms and sessions is used solely for the purpose of providing and improving your child's occupational therapy care. We do not sell or share your protected health information with third parties for marketing purposes.

5. Information Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers: Trusted third-party vendors (e.g., payment processors, email services) who assist in operating our website and services, bound by confidentiality agreements.
• Legal requirements: When required by law or to protect the safety of a child or individual.
• With your consent: For any other purpose with your explicit written consent.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse. All data is transmitted over encrypted (HTTPS) connections. However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

Our website is intended for parents and guardians seeking services for their children. We do not knowingly collect personal information directly from children under 13. All information about minors is provided by and managed through their parent or legal guardian.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at hello@playgrowot.com.

9. Cookies and Your Consent

Some cookies are essential and always active because the site cannot work without them: keeping you signed in, remembering your cookie choice, and processing payments through our payment provider. Everything else is optional and stays completely off until you say yes.

When you first visit, a banner lets you accept all, reject all, or choose category by category. No analytics or marketing cookie is set, and no request is sent to any tracking provider, until you make a choice. Closing the banner or continuing to browse is treated as a rejection, not as consent.

The optional categories are:

• Analytics: Google Analytics 4, Base44 event analytics, and our own first-party site usage records. These tell us which pages families visit and how they found us.
• Marketing and advertising: reserved for advertising measurement. No advertising or social media pixels are currently installed.
• Functional: optional embedded content, such as the interactive Google Maps on our service-area pages.

Your choice is saved in your browser for 12 months, along with the date and version of the notice you saw. After that we ask again. You can change or withdraw your consent at any time using the Cookie Settings link in the footer, or the Cookie Policy. Withdrawing stops the affected trackers on your next page load and removes the cookies they set wherever technically possible.

If your browser sends a Global Privacy Control (GPC) signal, analytics and marketing cookies are automatically disabled and cannot be turned on for your visit. If you would prefer we do not sell or share your personal information, use the Do Not Sell or Share My Personal Information link in the footer.

On pages that collect health information or describe conditions, including our contact and appointment page, intake forms, client portal, billing pages, and condition-specific service pages, analytics and marketing cookies remain off even if you accepted them elsewhere. We do not send form contents, URL parameters, or page titles that could describe a health condition to any third party.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: